5 things you must get right for ISO9001 Certification!


1. Documentation – mandatory
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Quality Manual
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Corrective Action
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Internal Audit
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Preventive Action
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Control of Documents
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Control of Records
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Control of Non-conforming Material

2. Measurement
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You must have evidence that you are monitoring & measuring your processes & your product/or service
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Process – how you produce the product or service
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Product/Service – what your customers actually receive

3. Suppliers
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You must have records that you have evaluated and are re-evaluating your suppliers
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Keep it simple
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Keep records of it

4. Quality Objectives
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Make sure they are SMART
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They must be measureable
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Saying you want to be Better is not enough – it must be measureable

5. Don’t  confuse Corrective & Preventive Action
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Corrective Action - only used after there has been a non-conformance
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Preventive Action -  only used to prevent a potential non-conformance
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Keep them separate

CB Management and Training

CB Management & Training, Bishopsland, Ballymore Eustace, Co. Kildare.   T: 045 864767   M: 087 6160310  E: cbreslin@cbmt.ie   W: www.cbmt.ie